Deja Vu - Going Back to 2006 To Analyze Your Sales Systems!
Sean Luce, LPG Head National Instructor
I've recently been in markets that are struggling to keep pace with 2008 sales figures and looking back to what kind of Sage advice I can offer that's new and exciting. Fact is, I don't have something new and exciting, I have gone back to the basics and to 2006 when I first wrote about the "Checklist For Your Sales Department's Success". In this simple test, give yourself 10 points for each component that you are executing proficiently. There's not much gray area between success and mediocrity..(read more) 
We All Run Call Centers - Customer Service Issues
Jon Morse, LPG Recruiting Coordinator
To some extent most businesses function as customer service call centers. Where else will customers go for service when face-to-face contact is not feasible?
The success or failure of customer service delivery in any size organization depends on people. All of the information technology and all of the rigorous procedures in the world cannot convince callers that someone genuinely cares about their issues and concerns.(read more) 
Survive The Recession With Online Advertising
Paul White, LPG Systems Administrator
Right now we are in a recession, and depending on Obama's economic plans, stabalization of the marketplace could be right around the corner or a few months coming During these economic times people and businesses tend to be more carefull with their choices concerning money. If we all buy into this thinking it has a double negative effect. Consumers because of the uncertain future, are more conservative with spending.This has in turn caused reduced demand for products and services. Companies then lay off workers. More workers have an uncertain future, and the cycle repeats itself. (read more) 
Customer Satisfaction More Important Than Ever
Mark Maier, LPG Head Western Trainer
If you ask every client you have "where is the least expensive place to generate new sales?" they will tell you their existing customer base has the highest potential. According to a new study from the CMO Council, "only 32% look for ways to turn problems into new sales opportunities while only 15% introduce new products or services to further monetize the relationship". I don't know about you, but if a company turns a problem into a solution that satisfies me above and beyond my expectations, they have made a customer for life. When looking at ways your clients can improve their bottom line, the study provides a table to items that your clients can focus on...(read more)