Consumers Vs Advertisers on Ad Effectiveness

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Consumers Vs Advertisers on Ad Effectiveness


Jul 27, 2009 by Mark Maier

Do Advertisers and Consumers Disagree on Ad Effectiveness?...


When it comes to types of ads, the study found that advertisers and consumers agree on the effectiveness of some, but disagree on others:

  • While more than half of advertisers believe ads that make people stop and think (53%) and ads that give people new information (51%) are very effective, just three in ten consumers (30% and 29% respectively) feel the same.
  • 26% of advertisers think ads that are integrated into the feel of the program, that is has the same tone as the program it is based in, are very effective compared with just 7% of consumers.
  • When it comes to ads that show before/after, 24% of advertisers say they are very effective while 13% of consumers say they are very effective.
  • One in five advertisers (21%) say ads that reinforce a message already known are very effective, compared with only 10% of consumers.
  • Consumers and advertisers both like ads that amuse. More than one-third (34%) of consumers and 41% of advertisers say entertaining ads are very effective, and one-third of both consumers (33%) and advertisers (32%) say funny ads are very effective. However, there is a fine line in amusement as just one in ten consumers (11%) and 14% of advertisers say ads that don?t take themselves seriously are very effective. Almost one in five consumers (18%) say these ads are not at all effective.
  • 41% of consumers (41%) 32% of advertisers  believe that scary ads are not at all effective.
  • 27% of consumers and 18% of advertisers say ads about a serious topic that make people feel guilty are not at all effective.


The study also examined the perceived effectiveness of ads currently being used to address the economic crisis, and revealed that value proposition strategies and ?luxuries for less? approaches resonate most with consumers.

Notable findings:

  • Three in five advertisers (61%) say they are using a value proposition strategy, promoting sales, coupons and discounts. Almost three in five consumers (57%) say that this strategy is working very well or well to help them sell their products or services.
  • Two in five advertisers (39%) are using empathy approaches, attempting to convey that companies understand what consumers are going through. But only one-quarter of consumers (24%) say empathy works very or somewhat well, and one-third (33%) say it does not work at all.
  • One-fourth of advertisers (25%) say they are using cheerleading (?we?ve made it through tough times before, we?ll do it again, and we can help you do it.?) Almost two in five (38%) of consumers, however, say that these types of ads do not work at all.
  • Though less than one in five advertisers (18%) say they are using the ?luxuries for less? proposition, one-third of consumers (34%) say these types of ads work very well or well in selling products or services

Harris Interactive has provided some great research lately about consumers impressions of advertising types.  Take their advice and position your advertising to satisfy your consumers and don't be afraid to share this information with your advertisers so they understand how consumers react to styles of advertising.


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